IMPORTANT NOTICE: Due to the recent CANADA POST strike , we are offering UPS as an alternatove shipping carrier option. If you choose Canada Post, your order may be delayed as there is a severe backlog of shipments. Once your order has left our facility, we cannot guarantee delivery times. If you choose UPS, your order will ship with UPS. The postal system is overwhelmed this time of year, and delivery guarantees are suspended by companies. We cannot make claims for late packages, only missing packages. This process requires and investigation before a conslusion is made. This can take 4-18 weeks to complete, and often does not cover the full cost of missing items, as most carrier only insure up to $100.
DoubleTap Sports Inc. is not responsible for lost, missing, damaged or stolen packages, errors in shipping made by Canada Post or UPS, and CANNOT guarantee delivery dates. This is the sole responsibility of Canada Post (or upgraded courier). We cannot control unforeseen events or errors once your package has left our facility.
You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, We will issue a refund to you in the amount of the purchase price. We also may request additional information from you prior to shipping, particularly in the case of restricted products and we reserve the right to place any additional restrictions on the sale of any of our products.
WHEN DO WE SHIP?
Orders are only shipped Monday to Friday after 10am until Canada Post or UPS pick up in the afternoon. We do not process orders on the weekends, or government holidays. We do our best to fill orders by the next bsuniness day, but there are times of the year where we require 2-3 business days to process your order due to higher volumes.
Please ensure your shipping and billing address match when placing an order.
If you have any questions regarding our policy, please contact us by email – [email protected]
WHO DO WE SHIP WITH?
We offer shipping options with Canada Post, UPS and offer in store pick up. PLEASE ENSURE YOU CHOOSE THE CORRECT OPTION WHEN CHECKING OUT. IF YOU WISH TO SHIP – PLEASE CHOOSE THAN OPTION. Do not choose pick up in store, if you want your order shipped. We CANNOT provide free shipping, and this will result in a cancelled order, or additional shipping charges.
USA ORDERS
In order to serve our Canadian customers and export restrictions we ship a limited amount of items to the USA. You will be informed on checkout if the product(s) are eligible.
Note: Due to a rise in charge backs originating from the United States, we reserve the right to cancel or refund orders under any of the following circumstances: declined payment attempts, discrepancies between billing and shipping addresses, or any other indicators that may suggest the order is potentially fraudulent.
XPRESS POST SHIPPING OPTIONS
When opting for Xpress Post, please be aware that there might be price differences not immediately apparent. While we always strive to honour your choice, if the price variance is insignificant, we’ll cover the additional cost. However, in cases where the difference is substantial, we reserve the right to dispatch the package using the quickest service that most closely matches the paid amount. This approach ensures fairness and efficiency in our shipping operations.
SHIPPING BRASS, PROJECTILES OR TARGETS
Brass and Projectiles can be shipped but due to the weight/size of these items shipping can be expensive. If several boxes/types/bundles are ordered, the order may be divided into two or more parcels, due to weight/size limitations as outlined by the shipping carriers. Additional shipping costs may apply. Brass and Projectile quantities are determined by weight from the manufacturer. Quantities listed on the packaging, and on our website are approximate. Small amounts under 50lbs can be sent through Canada Post,, or upgraded carrier, but large amounts must be for in-store pick up from our Mississauga location.
SHIPPING FIREARMS, AMMUNITION & GUN POWDER IN CANADA
These can only be sold to Canadian residents with a valid firearms license. The following information will be required for purchase:
- Firearms license number (PAL/RPAL),
- Expiry date,
- Full Address and Telephone Number
Orders outside of Ontario may also require home range information, including the range name, address and phone number. Please be aware that out of province orders may take additional time to complete the transfer of restricted firearms, prior to shipping.
Ammunition, Primers, Steel Target Paint and Firearms CANNOT ship together in any combination. Orders containing these items must be made separately, or orders will be divided into two or more parcels, as outlined by the shipping carriers. Additional fees may apply.
BULK & REMOTE LOCATION ORDERS
- Overweight and/or large items surcharge – Based on package size and/or weight, additional freight fees may be applicable. While currently unavailable on our website – we can provide quotes for shipping charges of bulk orders. Please contact us via email: [email protected]
- Remote Location – Remote and rural areas may incur additional shipping costs due to charges applied by the shipping carrier. Large, heavy or bulk orders may require additional shipping costs.
SHIPPING ERRORS
It is essential that you verify all information is correct in your order prior to shipping. An address that is incorrect MAY be corrected by Canada Post (or upgraded carrier), but is typically sent back to our facility. Address errors such as incorrect postal codes cannot be corrected once the item has left our facility. If the error results in items sent back to DoubleTap Sports Inc. due to incorrect input by a customer, they will incur additional shipping charges to ship items to the corrected address.
- Received An Incorrect Item
DoubleTap Sports strives to be error-free but sometimes accidents do happen. If it does, please contact us immediately. We will do our best to remedy the situation. The item returned must be unused and still in the original packaging or extra fees may be incurred. If there is an error in shipment such as the incorrect product being shipped, please contact us immediately by email with your order number, and if possible, a picture of the incorrect item. We will reship the correct product at no additional charge to you IF WE HAVE MADE AN ERROR.
The incorrect return item MUST be returned new, unused and in the original packaging. If it is not, additional charges will be incurred.
- Orders Returned to Sender/Wrong Address/Lost
Orders that are sent back to us, or shipped by us to the wrong address due to customer or Canada Post (or upgraded carrier) error will be re-shipped at the customer’s expense. We provide customers with tracking number(s) and expect packages to be delivered in a timely manner. We do our best to ensure speedy delivery, but are not responsible for errors in shipping, lost, missing, damaged or stolen packages and CANNOT guarantee delivery dates. This is the sole responsibility of Canada Post (or upgraded courier) and while rare, shipping issues do occur.
PLEASE NOTE: Standard Canada Post Insurance is $100. Should you require additional insurance, please contact us. IF YOU DO NOT PURCHASE ADDITIONAL INSURANCE, WE CANNOT CLAIM MORE THAN $100 ON YOUR BEHALF, AND CANNOT REFUND YOU FOR YOUR LOST/STOLEN/DAMAGED/UNDELIVERED ITEMS!
We cannot control unforeseen events or errors once your package has left our facility. DoubleTap Sports cannot provide you with an immediate refund for lost, missing or damaged items. We will create a service ticket, and monitor the situation on your behalf, as the sender, and do our best to keep you informed. You MUST co-operate with the investigation conducted with the carrier. Failure to do so will result in a closed service ticket, and a refund/replacement CANNOT be provided. You must monitor your email for all correspondence, and reply.
This investigation time frame is determined by the carrier, not by DoubleTap Sports Inc. We must wait until the conclusion of the investigation to determine what, if any refund is applicable, particularly in cases where additional insurance was not purchased. If a refund is provided by the carrier – it will be passed on to the customer within 5 business days.
INTERNATIONAL SHIPPING
We reserve the right to correct shipping methods and costs for what is appropriate to your order and destination. We are not responsible for issues with customs in the destination country, it is the customer’s responsibility to ensure the order is not subject to legal restrictions and is solely their responsibility to communicate with local customs agencies and incur any fees or duty. Packages being shipped outside of North America will be sent via “Tracked Packet – International” at the minimum. All applicable duties and taxes will be paid by the package recipient on International shipments.
Some items are unavailable for international shipping such as firearm parts imported from the US, ammunition, powder, primers, brass, projectiles and firearms – can only ship to addresses in CANADA. . If you are unable to check out with the item in your cart, it is likely restricted in your country. Carriers also frequently update areas where they WILL and WILL NOT ship. Even if you have received a delivery in the past, the carrier may no longer ship to your country.
ANY PROMOTIONAL FREE SHIPPING OFFER
In the future we MAY offer Free Shipping with a minimum price order. This applies only to shipping WITHIN CANADA and does not apply to shipping to the US, or International Orders. In addition, it typically does not apply to ammo, projectiles, brass, targets, powder, primers, hazardous or oversize items, PO Box or rural locations, as they require additional shipping charges.