DoubleTap is committed to ensuring the security, confidentiality, and accuracy of your personal information. We adhere to our privacy policy, which governs the collection, use, and disclosure of personal information. Our privacy policy is based on the standards set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and is subject to the “Protection of Personal Information and Electronic Documents Act” (PIPEDA) regarding the collection, use, and disclosure of personal information in commercial activities.
We take the responsibility of safeguarding your personal information seriously and have designated individuals who are accountable for ensuring compliance with our privacy policy.
IDENTIFYING PURPOSES
We collect, use, and disclose personal information to fulfill your requests for products and/or services and to enhance your experience by providing additional products and services that we believe may interest you. The purposes for collecting personal information will be clearly stated at or before the time of collection. In certain cases, the purposes for collecting information may be evident, and your consent may be implied, such as when you provide your name, address, and payment information during the ordering process.
CONSENT
We require your knowledge and consent for the collection, use, or disclosure of your personal information, unless otherwise required or permitted by law. Providing us with your personal information is always your choice, but please note that not providing certain information may limit our ability to provide you with the requested products or services. Your consent for the use, collection, or disclosure of information is not a mandatory condition for receiving a product or service, except when necessary to fulfill your request.
LIMITING COLLECTION
We will only collect the personal information that is necessary for the purposes specified by us. With your consent, we may collect your personal information in person, over the phone, or through mail, fax, or email correspondence.
USE, DISCLOSURE, AND RETENTION LIMITATIONS
Personal information will only be used and disclosed for the purpose(s) it was collected unless you provide consent or if required and permitted by law. We will retain personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by law.
ENSURING ACCURACY
We will maintain the accuracy, completeness, and integrity of personal information to fulfill its intended purposes.
SAFEGUARDING CUSTOMER INFORMATION
We have implemented security measures appropriate to the sensitivity level of the information to protect your personal information. We take all reasonable precautions to prevent any loss, unauthorized use, access, or disclosure of your personal information.
OPENNESS
We will provide you with information regarding our policies and practices regarding the management of your personal information.
CUSTOMER ACCESS
Upon request, we will inform you about the existence, use, and disclosure of your personal information, and grant you access to it. If necessary, we can verify the accuracy, integrity, and completeness of your personal information and make appropriate amendments. However, in certain circumstances permitted by law, we may not disclose certain information to you, especially if it relates to other individuals.
HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS
Questions and/or enquiries with respect to our privacy policy and/or our practices may be directed to: [email protected]
COOKIES
A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. Cookies may be used to improve our website’s functionality and, in some cases, provide visitors with a customized online experience.
Cookies are widely used, and most web browsers are configured to accept cookies automatically. Your Internet browser settings may be changed to prevent the acceptance of cookies or to notify the receipt of cookies so that its acceptance may be declined. Please note, however, if you disable cookies, you may not experience optimal performance of our website.
OTHER WEBSITES
Links to third party sites may be present within our website that are not governed by this privacy policy. We are not responsible for the privacy practices employed by third party websites. It is recommended that you examine the privacy policies of those sites to learn how your information may be collected, use, shared, and disclosed.